Shipping policy
How it works
We don't ship from a warehouse. Every bag is roasted when you order it — that's the whole point. That means there's a short window between when you place your order and when it ships while we roast your coffee.
Processing time: 1–3 business days. This is roasting time, not a delay.
Shipping time: 2–5 business days via USPS, UPS, or FedEx, depending on your location.
Total time from order to delivery: typically 3–8 business days.
Shipping rates
| Flat rate shipping | $5 |
| Orders of 3 or more bags | Free |
| Subscriptions — 2 or more bags | Free |
We ship anywhere in the United States.
Subscriptions
Subscription orders follow the same processing and shipping schedule as one-time orders. Your bag is roasted fresh every month when your order processes — not pre-roasted and held.
You can change your roast preference, skip a month, or cancel anytime before your next order processes. Log in to your account or use the Manage My Subscription link to make changes.
Questions about your order
If your order hasn't arrived within 10 business days of placing it, contact us and we'll track it down. Shipping delays caused by carriers are outside our control, but we'll do everything we can to help.
Contact us at dan.strobel@gradaluca.com or through the Contact page on this site.
Grada Luca Coffee Roasters · Western Pennsylvania